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As IT organizations desperately search for ways to reduce costs and improve service, BMC Software introduces a new mobile service support solution, featuring Service Request Management (SRM). The addition of an actionable service catalog allows mobile users to submit, track and update requests on BlackBerry devices. IT managers, running mobile BMC Remedy Service Desk, easily process and fulfill requests without leaving the field. The results are immense. The attendee will learn how companies that mobilize IT service management and self-service can benefit.
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