IT Employment

Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud

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Executive Summary

Download this on-demand Webinar with Customer Management IQ that will address the benefits of moving from an on-premise IVR to a SaaS model and illustrate how a more agile, flexible and cost-effective model can positively impact customer experience, customer satisfaction and call center productivity. Featuring Angel customer Sindhu Rajan, Senior Director of Customer Support for Hughes Networks, attendees will understand why Hughes chose to migrate to the cloud, and hear about the improvements in customer satisfaction and call center productivity post implementation.

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