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The attendee will learn how to maintain and improve service levels when the budgets and headcount are squeezed! The global recession is hitting every part of the industry. While no one can predict how long it will last, and the day to day challenges have not gone away. On the contrary, people are asked to do more with less: increase service levels and productivity on a lower budget and with less people whilst still delivering the same SLA to the key stakeholders.
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