E-Commerce

Service Cost Management: Extending the Power and Value of Service Request Management

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Executive Summary

Extend the value of automated request fulfillment by adding financial transparency into IT service costs and consumption with Service Cost Management. With Service Cost Management one can effectively communicate and collaborate with the customers regarding IT services and their costs, including how those services are being consumed and by whom, the value of those services, and whether the services are cost competitive. Extending the investment in Service Request Management with Service Cost Management enables to: set a service price based on costs rather than estimates, ensure the customers choose the appropriate level of service based on impact, make better decisions when sourcing services and eliminate surprises between planned and actual service costs.

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