IT Policies

Service Desk Express and Self-Service

Free registration required

Executive Summary

The attendee of this webcast will learn how to enable customers to leverage self-service resulting in fewer service desk calls, high customer satisfaction ratings, improved support costs and a greater ability to enforce ITIL best practices. BMC Service Desk Express' Client Services solution enables to expose an web-based, easy to use catalog of services to the customers that tightly integrates with the Service Desk Express solution.

  • Format: Webcast
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