TechNet Webcast: IT Service Management Best Practice: Service Mapping (Level 300)

IT Service Mapping (SMAP) is designed to help IT and business unit groups define and evaluate services for their organization. This webcast helps to learn how Service Mapping makes it possible for customers to ensure that all IT dependencies and cross-functional areas are captured and accountability identified.

Provided by: Microsoft Topic: Banking Date Added: Oct 2010 Format: Webcast

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