Date Added: Dec 2009
The presenter of this webcast navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL life-cycle phase. The presenter discusses how Microsoft approaches each ITIL phase, internally and with customers. The presenter also examines solutions and explains how Microsoft addresses the people, process, and technology relationship. In this first of five webcasts, the presenter covers IT service strategy.