TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 4 of 5): The Service Operation Phase (Level 200)

This webcast navigate the ITIL IT lifecycle, following the five ITIL phases. The presenter provides an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL lifecycle phase, and explains how Microsoft approaches each phase internally and with customers.

Provided by: Microsoft Topic: CXO Date Added: Apr 2010 Format: Webcast

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