TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 5 of 5): The Service Improvement Phase (Level 200)

This chain of webcast enables the attendee to travel through the various products like the IT Infrastructure Library (ITIL) as well as the IT life cycle. It is continued by the five stages of ITIL, and this apart, it offers a very informative beginning, and realistic direction relating to the aims, the inputs as well as the outputs, apart from the strength of every phase of the life cycle of the ITIL. The webcast attempts to explain the approaches of Microsoft inside as well as the clients in every phase of ITIL. Also, the presenter assesses the IT functions with description, how the Microsoft attends to people, system, and finally technology association. The IT service enhancement also is dealt with in this web cast chain which is the fifth, and last one. The presenter of this webcast has been in the IT field for more than 35 years, and with Microsoft for nearly 1.5 years, and is in charge of the provision of Service Management in IT with a focus on the ITIL as well as MOF.

Provided by: Microsoft Topic: CXO Date Added: May 2010 Format: Webcast

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