Date Added: Jan 2010
People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a successful service management adoption. It is what must occur to transform the organization in a way that actually solves the most important business problems. Effectively leading organizational change is what will be the difference between the ITSM adoption having a lasting impact or merely being a "Flash in the pan." In this brief thirty-minute webinar the attendee will learn key insights about the nature of resistance, the resulting barriers to change and techniques that will help one overcome them to have a lasting impact.