The Game Of Balancing Costs And Customers: Watch How Contact Centre Costs Can Be Cut Without Impacting Customer Experience

This webcast shows the Capgemini Consulting approach to helping their clients take cost from their contact centers is very special. They have identified five levers, which combined in the most effective way by their marketing and customer services specialists, deliver great results.

Provided by: Capgemini Topic: Tech & Work Date Added: Jan 2011 Format: Webcast

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