Enterprise 2.0

The Impact of Cloud Computing on IT Service Management

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Executive Summary

For the past 30 years, IT Organizations have been providing IT Service Support to their customers and users?and during this time everyone has witnessed great evolution and maturity in the disciplines, processes, and practices of IT Service Management. Now that Cloud Computing and subscription-based IT Service Management is a viable and sound option, how to assess (or reassess) the base ITSM requirements? Is ITSM SaaS (software as a Service) just a financial consideration? Or, are there other benefits to this model that need to be entertained? The presenter of this webcast explores the benefits-values-requirements of IT service Management SaaS/On Demand alternatives and gain insight to help to determine if ITSM SaaS is right for the organization.

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