IT Policies

The Role of Service Portfolio & Service Catalog in Service Level Management

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Executive Summary

With the advent of ITIL v3, Service Portfolio Management and Service Level Management each play significant roles to empower continual service improvement; however, often companies treat each of these individual processes as functionally separate from one another rather than as part of a higher level integrated practice for improving the performance of IT services. As a result, companies attain short term cost benefit but lose the strategic impact that continual service improvement can generate for their IT operations.

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