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Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss the major industry shift from break-fix support to strategic customer advocacy and best practices for generating reocurring support and service revenue.
He is joined by Robert Bell, Services Management Consultant, who shares his experience in building world-class support and service operations by leveraging remote-support technology to deliver a better customer experience.
During this Webinar you will:
- Hear results from an extensive ASP research survey on the impact of maintenance and services revenue.
- Learn how to measure and communicate the value of your support and services to your organization and customers.
- Learn how the GoToAssist? remote-support and services solution enables increased customer satisfaction and immediate ROI.
- Format: Webcast
- Size: 0 KB