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What's New in BMC Service Management Process Model 7.5

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Executive Summary

BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to bridge the gap between ITIL theory and the service management applications. The attendee will see how one can lower costs, reduce implementation timeframes, and improve staff productivity by using ITIL best practices integrated into the BMC Remedy IT Service Management Suite.

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