Data Management Investigate

10 Best Practices for a Successful Customer Solution Engagement

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Executive Summary

This paper is based on information from Information Technology Infrastructure Library (ITIL), International Organization for Standardization (ISO), and other IT models and methodologies. This paper is also based on my 17+ years in the IT industry as a government employee working at large enterprises, a contractor (body shop) contracted into a large government IT integrator, and as a computer vendor employee working in sales and professional services performing delivery.

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