Project Management

10 Examples Of Shockingly-Excellent Customer Service

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Executive Summary

Excellent customer service has kind of become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help. An 89-year old Pennsylvanian was snowed in around the holidays, and his daughter was concerned he wasn't going to have enough food to last the inclement weather. The daughter called multiple stores trying to find someone who would deliver, and finally learned that Trader Joe's doesn't normally deliver, but they would in this special instance. They took the order, and also suggested other items that might fit the elderly man's special low-sodium diet.

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