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Customize - Prevention is better than cure-payment terms must be clear at the outset! There's nothing more awkward than misunderstandings when one have failed to make things clear, so ensure the terms and conditions of sale are clearly stated on order acknowledgements/orders, credit application forms, invoices and statements. It's great to get a new customer on board, the process of acquiring a new customer can be long and arduous and the ground rules for a good relationship must be agreed at the outset to avoid any future confusion.
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