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Increasing market velocity, heightened competitive pressures and a tightened economy are driving organizations to rely on their communications systems more than ever to conduct business, stay in touch with customers and constituents, and achieve their strategic objectives. The urgency to maintain uninterrupted communications, coupled with the growing complexity of today's systems, makes it more critical than ever to have robust support capabilities at the ready to continuously monitor system performance and rapidly identify and resolve any issues that arise. Increasingly, businesses are viewing their approach to system support as a strategic decision that requires careful evaluation. There's little debate that the stakes are high: communications downtime can easily lead to dissatisfied customers, lost revenue and damage to the company brand.
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