20 Customer Service Practices

It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change?

This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are firm believers in putting the “customer” back in “customer service.

Provided by: Salesforce.com Topic: Project Management Date Added: Mar 2014 Format: eBooks

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