2011 State of the Industry: Six Trends Every Support Organization Must Know
Want to take a look under the hood of today's support organizations? SupportIndustry.com recently surveyed nearly 500 organizations about their support infrastructure and the tools and processes driving their support initiatives.
"2011 is a turning point for cloud architecture in support."
This new white paper explores the results of SupportIndustry.com's groundbreaking survey and the 6 trends every support organization must know.
Read the white paper to learn:
- Why the lines between frontline and level II support are blurring
- Who's using the cloud for support
- How customer satisfaction measurements are changing
- And more...