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Messaging has rapidly become the one, true business critical application in use today by many, probably most, enterprise Resource Planning or other cross-business applications, any failure in the messaging system is noticed by, and affects everyone, If a person cannot get an e-mail to or from another person then they are immediately in contact with the help desk to report the problem. User are far less inclined to be forgiving when it comes to and e-mail outage; they just expect it to work.
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