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With application suites like Enterprise Resource Planning (ERP), or Customer Relationship Management (CRM) quite a few things can go wrong with the implementation which is why the implementation team is of critical importance. As anyone who has worked on large company wide software implementations can testify, the hardest part of the systems migration process is not the software evaluation of purchasing, it's the implementation. There needs to be strong communication and rapport with your company's implementation point person, the software vendor and the consultants implementing the application. You may have heard or read about large ERP implementation disasters, over budget, implementations that took years to complete or never really fully completed.
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