IT Employment

4-Step Game Plan for Effective Support Teams

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Executive Summary

Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual improvement process and thereby accelerate productivity, control costs and increase customer satisfaction.

Download the brief to learn:
- 4 steps to creating an effective support team
- Why employees should spend less time being support agents
- Strategies for fostering a culture of ownership
- And more...

  • Format: PDF
  • Size: 258.74 KB