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Today's CIO must be a change agent who can do more with less. A holistic viewpoint is essential as the convergence of voice and data casts a dramatic impact on IT organizations. SIP Trunking, unified communications, fixed mobile convergence, new devices and OS's surging into the workplace -- all redefining the concept of the mobile workforce. This paper addresses 5 steps to increase business productivity through new technologies while continuing to diligently manage costs.
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