Download now Free registration required
To defuse almost any customer situation and deliver excellent support, you need to be in the zone -- the zone of supreme confidence and competence.
â€œIf you manage a customer contact operation, tough customer situations truly hold the key to delivering excellent service all the time.â€
This brief which is brought to you by Citrix GoToAssist, explores five techniques for defusing and learning from some of the worst customer situations.
View the brief to learn:
â€¢ Techniques for delivering bad news
â€¢ How to defuse criticism by leaning into it
â€¢ Steps for turning problem-solving into solution-making
- Format: PDF
- Size: 417.69 KB