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People don't change suddenly, but rather over time through the course of experiences, feedback, and lessons learned. To be credible, successful leaders must know what their people are working on and acknowledge even small steps in the right direction. Make an effort to watch for marginal improvements, and then acknowledge. Amidst blackberries, constant calls, and packed schedules, great leaders recognize the value of giving their undivided attention to their people, even if only for short periods of time. Try to restrain self from typing or checking email when people come into the office. Look in peoples' eyes. The ability to focus on people is becoming more scarce in the society.
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