Big Data

5 Ways To Get More From Your CRM Investment

Date Added: Jan 2010
Format: HTML

With an annual growth rate of 25 per cent and a projected value of US$40 trillion by the year 2004, there is little doubt that alliances will have a major impact on management in the 21st century. Alliance managers must make difficult decisions about when to partner and with whom, as well as how to structure and manage the partnership. Managers who can leverage information and knowledge across each stage of the alliance process will find that a knowledge-based approach is critical to the success of any partnership. In this paper, the authors discuss the importance and effectiveness of sound knowledge management practices in the context of an alliance.