E-Commerce Investigate

5 Ways To Put Your CRM Data To Work For You And Your Customers

Download now Free registration required

Executive Summary

How to phone-enable your CRM system to fully maximize the telephone as a sales, marketing, service and support channel. This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention, maximize efficiency and productivity of service and sales functions, increase revenue opportunities and decrease costs.

  • Format: PDF
  • Size: 154 KB