Project Management

5 Ways To Use Social Media For Customer Service

Free registration required

Executive Summary

You may be aware of Twitter, the 140 character news and status channel where Twitterers around the world are over-sharing what they're doing. Hopefully you've already set up a business account and are actively using Twitter Search to mine for product and service mentions, and taking advantage of the platform as a customer service resource. If you're not, you're missing a huge opportunity to connect with an ever-growing population of consumers and professionals who respond well to Twittering companies with a purpose.

  • Format: HTML
  • Size: 0 KB