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Successful businesses in 2011 and beyond will have an aggressive strategy for providing the very best in customer satisfaction. They will use a strategy of ongoing, continuous training of their customer service team members. They will hire only the very best as the customer service team is now the voice of the company to the customer - often the first and only voice of the company. Additionally, companies will need an individual or team who will constantly measure and monitor social media traffic feeds to ensure any dissatisfied customer voices are heard and responded to accordingly.
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