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Telecom expense management (TEM) projects, when implemented correctly, can generate impressive cost reduction benefits as well as process and efficiency improvements. Substantial, measurable hard-dollar savings can be realized as well as freeing up essential resources to fund mission critical programs. First, think through your goals for deploying TEM so you can challenge your teams to think about what can be achieved through enhanced processes. This paper describes the top seven criteria that are often overlooked when implementing a telecom expense management program.
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