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In recent times, misunderstandings about the why, when and what to outsource have increased in the Procurement Outsourcing (PO) space. This has created gaps between customer expectations and actual outcomes. While the success of outsourcing initiatives is partly driven by a service provider's performance, the absence of a clear procurement strategy and unrealistic customer expectations can also adversely impact business outcomes. Genpact's insights into 7 common myths can help drive best practices, set correct expectations and bring about increased success in procurement outsourcing initiatives.
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