IT Policies

7 simple, practical steps to ITSM goodness

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Executive Summary

What is "ITSM goodness" and how do you get it? How do you cut through all the complexities of ITSM, along with the superabundance of information, to implement the essentials of effective IT service management? "IT managers need clear, effective common-sense advice and practical guidance for service management and service delivery." This brief by Barclay Rae, leading IT management consultant, offers 7 simple, practical tips to achieve success with IT service management. Download the brief to learn: • How to get all of IT working together • The real value of engaging customers • Why you need to invest in the service desk • And more...

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