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2009 was a tough year for IT and Telecom departments and many enterprises were forced to use sourcing as a hammer to slash costs instead of using it as a well-planned strategic activity. As a result, many put best practices aside to lower costs and ended up with telecom contracts that lacked favorable terms and conditions or, worse, now are blocking growth and technological innovation. Get a fresh start with these key tips for getting your telecom contracts back on track.
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