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It's time to take a good hard look at the ECM implementation. Is one getting the returns that one expected when they invested in it? Frankly, a lot of organizations are not. In most cases, it's not the technology that is at fault: it's the vision. Many of the organizations that use ECM today are under the impression that getting rid of paper and getting control over their documents is an end point. It's not. The reality is that if one is only using the technology for storage, search, and retrieval, the implementation is still only in its infancy stages.
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