A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance

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Executive Summary

One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve dramatic cost reductions and business improvements. Combine advances in networks and communications, inexpensive sources of educated labor, and a strong focus on corporate bottom lines, and create a market for global outsourcing. This white paper explores the opportunities and challenges associated with offshore outsourcing to offer executives a balanced and realistic approach for maximizing its benefits and applicability within their organizations. It provides a brief explanation of Application and Business Processing Outsourcing and discusses the critical success factors for implementing a productive and effective long-term outsourcing strategy.

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