A Case Study of Post-Deployment User Feedback Triage

Many software requirements are identified only after a product is deployed, once users have had a chance to try the software and provide feedback. Unfortunately, addressing such feedback is not always straightforward, even when a team is fully invested in user-centered design. To investigate what constrains a teams evolution decisions, the authors performed a 6-month field study of a team employing iterative user-centered design methods to the design, deployment and evolution of a web application for a university community.

Provided by: Association for Computing Machinery Topic: Software Date Added: May 2011 Format: PDF

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