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In the 17 years Microsoft has been certifying IT professionals and developers and office professionals, one thing has become very apparent: certification is not a piece of paper, some initials after the name, or a logo to add to the business card. The value of certification is the journey that takes the user through relevant training, to validation through standardized testing, to membership in a vibrant community of their peers. Microsoft has invested heavily in certification and training because it knows, from third-party and its own research that the certification process drives satisfaction - and improving customer satisfaction is a core value for Microsoft.
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