A Crisis Communication Network Based on Embodied Conversational Agents System With Mobile Services
In this paper, the authors proposed a new framework to incorporate an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and other mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The content on the mobile services can be delivered either through mobile phone or Personal Digital Assistance (PDA). This research has shown that with the proposed framework, the embodied conversation agents system can handle questions intelligently with the multilayer architecture. At the same time, the extended framework can take care of delivery content through a more humanoid interface on mobile devices.