Enterprise 2.0

A Framework for Applying ERP in Effective Implementation of TQM

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Executive Summary

ERP (Enterprise Resource Planning) is an integrated system that gathers whole decision making information from all the departments of a company into one single place and plays an important role to integrate organization's information, functions and results in successful operation in global markets. On the other hand, TQM (Total Quality Management) is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization. Nowadays, the effective implementation of TQM, for word-class performance and leadership, is a necessity.

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