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Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion among end user companies. Wainhouse Research has a significant amount of experience with many vendor unified communications products and services offerings and with buyer and deployment situations through its own end-user forum. Avaya commissioned Wainhouse Research to interview eighteen end-user customers regarding their unified communications rollout plans, experiences, objectives, and services.
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