A Framework for Process and Performance Management in Service Oriented Virtual Organizations

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Virtual Organization (VO) is a network of autonomous organizations sharing their competitive advantage to address a specific business opportunity. Due to autonomy of partners and the temporal and dynamic nature of VOs, collaborative VO management is crucial to its success. In addition, performance measurement plays an important role in non-centralized VO management solutions. In this paper, the authors present a framework for process and performance management in service oriented virtual organizations. The framework comprises of 6 layers including an integrated performance management framework. In designing the components of the framework, standard reference architectures such as Open-EDI reference model and the IBM S3 Service Oriented Architecture (SOA), as well as best practices such as ITIL V3, PMBOK, SCOR and ECOLEAD are used.