'A Little Extra Service' Raises Customer Satisaction and Lowers Cost

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Executive Summary

Companies respond to the preference of the digital generation for online support with new channels like Live Chat and Email Management. These mobile-friendly touchpoints give customers the right answers at the right time when self-service just is not enough.

We outline best practices for providing 'a little extra service' that saves your company money and drives high customer satisfaction at the same time. We also share practical steps for getting started.

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