A Multi-Method Approach To Identifying Norms And Normative Expectations Within A Corporate Hierarchy: Evidence From The Financial Services Industry

This paper presents the results of a field study at a large financial services firm that combines multiple methods, including two economic experiments, to measure ethical norms and their behavioral correlates. Standard survey questions eliciting ethical evaluations of actions in on-the-job ethical dilemmas are transformed into a series of incentivized coordination games in the first experiment. The authors use the results of this experiment to identify the actual ethical norms for financial adviser behavior held by key personnel - financial advisers and their corporate leaders - in three settings: a clash of incentives between serving the client and earning commissions, a dilemma about fiduciary responsibility to a client, and a dilemma about whistle-blowing on a peer.

Provided by: Institute for the Study of Labor Topic: CXO Date Added: Jun 2011 Format: PDF

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