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The Standish Group's reports on the development of software have shown both the steady rate of improvement in the field of developing software and the lingering spectre of disappointment and failure surrounding development projects. 1 Software development is no easy task. On top of that, for many reasons to be touched on in short order, many firms, both software and non-software producing, have turned to outsourcing for their software development, thus making it an even more challenging endeavour.
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