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This paper is entitled 'Dash and Risk' and addresses practical experience in finding and applying Key Performance Indicators (KPIs) to the Capacity Management Process (CMP) as actioned by a Capacity Management Team (CMT) to achieve an effective process audit as implemented in Euroclear. The meat of the paper is provided and given by Noel Pierard who will introduce himself and Euroclear. This paper is being given this year in conjunction with a top site that is very mature in this particular process. Remember that this whole paper is looking at how well the CMP itself is being actioned, not the IT services it is reporting on.
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