Telcos

A Search Engine for Systems Management

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Executive Summary

This paper describes a search facility for systems management that was designed and implemented to simplify the management of large IT infrastructures. As the complexity of data centers or telecommunication networks increases, managing such infrastructures involves large amounts of data originating from many and diverse sources. In a typical IT management infrastructure, one finds many management components such as commercial and open source products (e.g., for monitoring); custom, be-spoke software (e.g., a home-grown inventory database) as well as additional conventional (e.g., calendar) and unconventional (e.g., Web forums, blogs) data sources. The amount of information and the number tools that are at the disposal of the system operator for management tasks are both wide-ranging and overwhelming.

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