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Knowledge is a product out of interaction. In online community learning, learners are encouraged to ask questions and discuss answers with each others. The value of participation and sharing during learning is emphasized. However, interactions between learners and between learner and instructor address a problem the instructor cannot be online all the time and it is not possible for the instructor to deal with lots of questions proposed from learners in a timely manner. Therefore, there is a need of an automated FAQ system to support learning efficiency of community learning that everyone in the learning system can share knowledge with and learn from each others.
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