A Service Level Management Authority in the Cloud

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Executive Summary

This paper introduces the notion of a Service Level Management Authority, or SLMA. An SLMA is any business entity or corporation that has a standard, independent SLM computing platform which facilitates the interaction between the Cloud vendor and the end customer. The SLMA would have an open platform allowing connection to the various management facilities exposed by the Cloud Vendor. This would include interfacing with Contracts (which for example might include Bronze, Silver, Gold and Platinum contract definitions) and monitoring agents.

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